More FAQs
Products and Ingredients
Where do we source our ingredients from?
We carefully source our ingredients from a selection of Soil Association accredited Organic Suppliers. Pork, Lamb and Beef is reared on The Haye Organic Farm in Devon, Chicken from Greig Organic Farm in Wales.
Are the ingredients in our products organic?
Except Fish and water, all our ingredients are organic, every grain, spice and even our homemade stock is made from the organic vegetable trimmings.
Do our products contain any allergens?
Yes, following the NHS advice to introduce all the allergens before 12 months and wanting to provide a broad variety of ingredients and food groups, we include some of the major allergens. Please always check full ingredients which are available on the shop page when you press the 'i' Info icon beside each product. We include allergens to help parents maintain them as part of a regular diet.
Where can you find information on allergens in our products?
On the product listing on our shop page, and on the ingredients label on the packaging the meals are delivered in. Allergens will be listed in bold.
Payment and Delivery
What methods of payment do we accept?
We take all Visa, Mastercard, Maestro, Amex, Google pay, Apple Pay and Shop Pay
Can I buy as a one-off purchase or do we offer subscriptions?
We offer both. If you opt to subscribe you'll received 20% off your first 2 orders. We can arrange weekly, fortnightly or monthly deliveries; and you can log in to manage your account and pause, skip or cancel anytime.
How do I cancel my subscription?
Easy! Log in to your portal and pause or cancel anytime. If you need assistance, email us and we'll cancel your subscription for you. orders@luneandwild.co.uk
Where do we deliver to?
We deliver to all mainland UK. Some remote areas of Scotland, Northern Ireland and islands we are not able to reach yet.
How much is our delivery fee?
We charge £4.99 for delivery. Orders over £50.00 receive free delivery.
Our delivery costs are much higher than £4.99, but we subsidise this for you.
When is my delivery slot?
Your delivery time will be confirmed by our courier partners (either Hived or DPD) via text and/or email. Please check your spam box. Your delivery should be with you anytime between 9am and 8pm.
Do we accept returns if you are not satisfied with your product?
We really hope you and your little one will love our meals. If the product does not meet your satisfaction please get in touch to discuss a refund or replacement. We do not accept returns due to the nature of our product. Please take a photograph of the product and dispose if necessary.
Packaging and Storage
How should you store our products?
Products should be stored in your freezer and maintained below -18 degrees. Once the product are defrosted, keep chilled in fridge and consume within 3 days, do not re-freeze.
How long do our products last after they are delivered to you?
You will receive your meals with a minimum use by date of 3 months. Given the frozen nature of our meals and the freshness at which they are frozen, the meals have a use by date of 9 months from production.
How do you heat up our products?
Microwave, Oven and Hob depending on the product type. The meals will come with specific heating instructions. All the products we sell can be microwaved from frozen, or defrosted in the fridge and heated in a pan or oven. All appliances vary, so please note the instructions may need altering depending on the strength of your appliance.
How many portions are in the baby cubes pack?
For Babies from 6 month+ a standard box provides 16 x 60g cubes. These can be 8 or 16 portions, depending on the number of cubes served at once. 2 cubes makes a brilliant meal size, 1 cube is great served alongside finger food or when in early days of weaning.
Is our packaging recyclable?
Yes, all our packaging is recyclable, we have just begun using dry ice, which comes in a recyclable casing. The branded stickers are fully recyclable and biodegradable.
How to handle Dry Ice?
The dry ice is constantly evaporating, and may already be gone by the time you open you box. If there is still ice remaining in the pack when you receive your box, move it to one side using a double folded tea towel or gloves, as it is extremely cold to touch. Remove your products and store in the freezer, but leave the ice pack in the delivery box overnight, then recycle the packaging once the ice is all gone.
Any further questions, please get in touch: orders@luneandwild.co.uk